At Gensoft, we strive to provide high-quality web development services that meet the needs of our clients. We understand that sometimes circumstances change, and you may need to request a refund. This Refund Policy outlines the conditions under which refunds may be issued.

1. General Policy

• All requests for refunds must be made in writing and submitted to [gensoftglobal@gmail.com].
• Refund requests will be reviewed on a case-by-case basis, and we reserve the right to approve or deny any request at our discretion.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service Not Delivered: If the services agreed upon in the contract have not been delivered within the specified timeframe, you may be eligible for a refund.

• Dissatisfaction with Service: If you are not satisfied with the quality of the work delivered, you must notify us within [insert time frame, e.g., 14 days] of delivery. We will work with you to address your concerns. If we are unable to resolve the issue, a partial or full refund may be issued.

• Project Cancellation: If you decide to cancel your project before any work has commenced, you may be eligible for a full refund of any payments made. If work has begun, the refund amount may be adjusted based on the work completed.

3. Non-Refundable Services

The following services are non-refundable:

• Consultation Fees: Any fees paid for initial consultations or assessments.
• Custom Development Work: Once custom development work has begun, refunds may not be issued due to the nature of the service.
• Third-Party Services: Any fees paid for third-party services or software licenses that are non-refundable by their providers.

4. Refund Process

To initiate a refund request:

• Contact us at [insert contact email] with your order details and reason for the refund request.
• Provide any supporting documentation or evidence related to your request.
• We will review your request and respond within [insert time frame, e.g., 7 business days].

5. Dispute Resolution

If you disagree with our decision regarding your refund request, you may contact us to discuss the matter further. We aim to resolve disputes amicably and fairly.

6. Changes to the Refund Policy

Gensoft reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.